Manage Rma

Need help with item/order:

Need Tracking (I have not received a valid tracking number for my item)

Missing Item (I have tracking, but item lost, stolen, or heavily delayed)

Tech Support (Need help using item)

Don't Like It (I no longer want or need this item)
(Returns only accepted within 30 days of purchase)

Received the wrong item or wrong quantity of items

Item not working properly:

Defective (Manufacturer defect within 30 days of purchase)

Damaged (Arrived with physical damage)

Stopped working properly after use (Factory warranty RMA)

Serial number of product ( required )

[Unique string of numbers & letters. Not the model number.]

Please attach photos of product and packaging showing damage ( required ) :

Briefly describe your question and product application:

We're sorry your item was damaged, but the good news is you're covered by Extend's Premium Delivery Protection! For the quickest resolution, go here: Extend.
Customer's do NOT need to submit anything to KPODJ if their item was damaged and they have Extend Shipping protection.

How would you like this resolved?

Note: We recommend calling the manufacturer's tech support line before continuing below. They will verify that the item is actually defective before you ship it back. Returning an item that actually isn't defective may end up costing you money.

A new replacement item shipped out once the defect is on its way back.
($0 cost to you, pre-paid shipping tags supplied.)

A new replacement item shipped out immediately. I don't have time to ship the defect back yet and need a replacement quickly.
(Please contact a sales rep to place an order for this item. You will be charged for the new item and refunded once the defect is received.)

A different item or store credit. I don't like this item.
(Restocking fee is waived after defect is verified by manufacturer, but you're responsible for shipping fees in one direction. Your sales rep may be able to help absorb this by discounting your next order, though.)

Cash back. I don't like this item.
(Restocking fee is waived after defect is verified by manufacturer, but you're responsible for shipping fees in one direction.)

We will file a claim with the shipping company ASAP. They often require an inspection at the location where the item was shipped and may need to look at the original packaging. Please box the unit back up exactly how it came. After the shipper inspects, how would you like this resolved?

The item is usable and I'd be willing to keep it at a discount price.
(Shipping companies typically offer about 20% off, up to $100 to keep the item.)

A new replacement item shipped out as soon the shipper picks up the defect.
($0 cost to you, pre-paid shipping tags supplied.)

A new replacement item shipped out immediately. I can't wait for the defect to be picked up.
(Please contact a sales rep to place an order for this item. You will be charged for the new item and refunded once the defect is received.)

A different item or store credit. I don't like this item.
(Restocking fee is waived after shipper verifies the damage.)

Cash back. I don't like this item.
(Restocking fee is waived after shipper verifies the damage.)

Please choose an option from below:

I received too many

I didn't receive enough

I received the wrong item(s)

Please choose an option from below:

I may be willing to keep the extra items if I am given a discount

Send me a prepaid call tag, I'll drop these off at the nearest UPS Store, Staples, of Office Depot that accepts UPS packages

Send me a prepaid call tag and schedule a UPS pick up at my address. I can provided a 4 hour window of time when I'll be home during business hours

Please choose an option from below:

Send additional items ASAP

I understand that orders are not always fulfilled completely from a single warehouse. However, if the rest of my order hasn't yet shipped, cancel them, refund the difference, and notify me when this is done

Please choose an option from below:

Send me a prepaid call tag to swap for correct item(s)

I may be willing to keep this item(s) if it is discounted.

Would you like to return for store credit or cash back?

Note: We strongly recommend returning for store credit rather than cash back. Not only will the restocking fee be reduced, we can usually absorb even more of the cost by discounting your next order. We only accept returns within 30 days of the date that you placed your order. If you return a product that is outside of this time frame, it will likely be treated as a "trade-in" rather than a return and product value will be determined upon receipt of the merchandise. We strongly recommend calling us before shipping back a "trade-in".

Store credit. Restocking fee is reduced to:
Unopened item: 0%
Opened but product/packaging in new condition and can be resold as "open box": 10%
Item, packaging, or accessories show signs of use, but still excellent condition: 20%
(You are also responsible for our original shipping cost to you and the return shipping cost.)

Cash back. Standard restocking fees apply:
Unopened item: 5%
Opened but product/packaging in new condition and can be resold as "open box": 15%
Item, packaging, or accessories show signs of use and can be resold as "used, mint condition": 25%
(You are also responsible for our original shipping cost to you and the return shipping cost.)

KPODJ Returns

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Need help with item/order:

Item not working properly:

How would you like this resolved?

KPODJ Returns

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Existing member

Or, Enter Your Order Details Manually

Need help with item/order:

Item not working properly:

How would you like this resolved?